Refund & Cancellation Policy
Effective Date: September 21, 2026
At Akshat Education, we aim to provide reliable educational services and a smooth experience for our users. This Refund & Cancellation Policy explains the terms applicable to payments made for paid Assessments, Mock Tests, Courses, Products, subscriptions, and other paid services offered through the Akshat Education Website or Mobile Application.
By purchasing a paid Service from Akshat Education, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.
1. Paid Services
Akshat Education may offer certain paid Services, including:
Paid Assessments
Mock Tests
Live Exams
Test Series
Courses
Study Materials
Subscription-based Services
Premium Educational Content
Other paid educational products or services
The price, validity, features, and applicable conditions of a particular Service may be displayed before purchase.
2. Cancellation Before Starting a Service
Cancellation eligibility may depend on the specific Product or Service purchased.
Where cancellation is permitted, a cancellation request should be submitted before the relevant Service has been substantially used, activated, consumed, or accessed.
Once a User has started, attempted, downloaded, accessed, or substantially used a digital educational Service, the purchase may become non-refundable, subject to applicable law and the specific terms displayed at the time of purchase.
3. Digital Products and Services
Most Akshat Education Services are digital products or services that may become available immediately after successful payment.
Because digital Services may provide immediate access to educational Content, Assessments, Tests, or other resources, purchases may generally be non-refundable once the Service has been accessed or used.
However, refund requests may be reviewed in cases such as:
Duplicate payment
Payment completed but Service not activated
Technical error caused by our system
Payment deducted but transaction status remains unsuccessful
Service purchased incorrectly due to a verified technical issue
Other exceptional circumstances approved by Akshat Education
Any refund remains subject to verification and applicable law.
4. Duplicate Payments
If the same transaction is successfully charged more than once due to a technical or payment-processing issue, the duplicate amount may be eligible for a refund after verification.
Users should provide the relevant transaction details when contacting our support team.
5. Payment Deducted but Service Not Activated
If money has been deducted from your bank account, card, UPI, or other payment method but the purchased Service has not been activated, please contact us.
We may verify the transaction with our payment provider before processing the request.
If the payment is confirmed as successful but the Service was not delivered due to an issue on our side, we may either:
Activate the purchased Service; or
Process an eligible refund.
6. Failed or Pending Transactions
Sometimes a payment may remain pending because of a banking, payment gateway, network, or technical issue.
If a payment is unsuccessful, the amount may be automatically reversed by the relevant bank or payment provider according to its applicable processing timelines.
If the amount has been deducted but the transaction remains unsuccessful or pending for an extended period, you may contact us with the transaction details.
7. Assessment and Test Series Refunds
For paid Assessments, Mock Tests, Test Series, or similar Services:
Refund eligibility may depend on whether the Assessment or Test has been started.
Once an Assessment has been attempted or substantially used, the purchase may generally become non-refundable.
Technical issues caused by Akshat Education may be reviewed separately.
Incorrect answers, marks, ranking, or performance results alone do not automatically create a refund entitlement.
Temporary internet, device, browser, or connectivity problems on the User's side may not qualify for a refund.
Where technically feasible, we may investigate a reported issue before deciding whether an alternative solution or refund is appropriate.
8. Course and Subscription Cancellation
Where Akshat Education offers Courses or Subscription-based Services, the applicable Product or Subscription page may contain additional cancellation and refund terms.
Unless specifically stated otherwise:
Cancellation does not automatically result in a refund.
Fees for a period that has already started may generally not be refundable.
Access may continue until the end of the applicable paid period where the Service is subscription-based.
Promotional, discounted, or special-price purchases may have separate conditions.
9. Promotional Offers and Discounted Purchases
Products purchased using:
Coupons
Promotional Discounts
Referral Benefits
Special Offers
Limited-Time Offers
may have additional refund restrictions.
Unless otherwise stated at the time of purchase, applying a discount or promotional offer does not create a separate right to a refund.
10. Unauthorized or Fraudulent Transactions
If you believe that a transaction was made without your authorization, please contact us as soon as possible.
We may request relevant transaction information to investigate the issue.
We may also coordinate with the applicable payment provider where necessary.
Users should also immediately notify their bank, card issuer, UPI provider, or payment service if they suspect unauthorized payment activity.
11. Refund Request Process
To request a refund or report a payment-related issue, contact Akshat Education using the contact details provided below.
Please provide, where available:
Name
Registered Email Address
Registered Mobile Number
Order ID
Transaction ID
Payment Date
Amount Paid
Product or Service Name
Reason for the Refund Request
Relevant supporting information
We may require sufficient information to verify the transaction before processing the request.
12. Refund Review
Every refund request may be reviewed based on:
The type of Product or Service
Whether the Service was accessed or used
Payment status
Transaction records
Technical issues
The reason for the request
Applicable Product-specific terms
Applicable law
Submitting a refund request does not guarantee that a refund will be approved.
13. Refund Processing
If a refund is approved, it will generally be processed through the original payment method or through the payment provider's applicable refund mechanism.
The time required for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on the relevant bank, payment gateway, card network, or payment service provider.
Akshat Education does not control the processing time of third-party financial institutions.
14. Non-Refundable Situations
Subject to applicable law, a refund may generally not be available in situations including:
The User has already started or substantially used a digital Service.
An Assessment or Test has already been attempted.
The User changes their mind after using the Service.
The User does not use the purchased Service within its validity period.
The User provides incorrect personal information during purchase.
The User fails to meet eligibility requirements that were clearly disclosed before purchase.
The User violates our Terms & Conditions.
The User's account is suspended or terminated due to a violation of applicable rules.
The User's own device, browser, internet connection, or network causes an issue.
These restrictions are subject to applicable consumer protection and other laws.
15. Service Issues Caused by Akshat Education
If a paid Service cannot be delivered due to a significant technical issue caused by Akshat Education, we may, depending on the circumstances:
Restore access to the Service
Extend the Service validity
Provide an alternative solution
Replace the affected Service
Process an eligible refund
The appropriate remedy may depend on the nature and duration of the issue.
16. Changes to a Paid Service
Akshat Education may update, modify, or improve its Services from time to time.
If a significant change materially affects an already purchased paid Service, we may provide an appropriate remedy where required by applicable law or the specific terms applicable to that Service.
17. Taxes and Payment Charges
Where applicable, taxes may be included in the displayed price or charged separately according to applicable law.
Any refund will be processed in accordance with applicable tax, payment, and accounting requirements.
Third-party payment providers or financial institutions may have their own processing rules.
18. Chargebacks
Before initiating a payment dispute or chargeback with a bank or payment provider, we encourage Users to contact Akshat Education so that we can investigate and resolve the issue where possible.
Nothing in this section limits any rights available to Users under applicable law.
19. Changes to This Refund Policy
We may update this Refund & Cancellation Policy from time to time to reflect changes in our Services, payment processes, legal requirements, or business practices.
The updated policy will be published on our Website or Application, along with an updated Effective Date where appropriate.
The refund terms applicable to a purchase will generally be based on the terms communicated to the User at the time of purchase, subject to applicable law.
20. Contact Us
For refund, cancellation, payment, or transaction-related questions, please contact:
Akshat Education
Website: www.akshateducation.in
Email: akshateducation.in@gmail.com
Refund Support Email: akshateducation.in@gmail.com
21. Acknowledgement
By purchasing a paid Service from Akshat Education, you acknowledge that you have read and understood this Refund & Cancellation Policy and the applicable Terms & Conditions.
Last Updated: September 21, 2026